If it's broken, send it back!
RETURNS: Your experience with Hypatia is important to us. We stand behind our quality and want our customers to feel like they can try our products without risk. We offer refunds on orders up to $125 if the return process is started within 30 days of receiving the shipment. Please send the product back to us with the order number written on the outside of the package. If you do not have your order number, contact us at firstname.lastname@example.org for assistance or with any other questions you might have.
If your product was purchased through a distributor or retailer, you will need to go back to your original purchase location for any return or exchange.
LOST PACKAGES: If a package gets lost in transit (very rare, though it does happen), Hypatia will not be responsible if the tracking information says the package was “delivered,” which means U.S. Postal Service or the courier service successfully delivered the package to the specified address. If the tracking information says delivered, yet it’s lost anyway, we ask that you check with housemates or family to see if they received the package without telling the intended recipient. This scenario happens fairly often.
PACKAGE SENT TO WRONG ADDRESS: If a package is sent to the wrong address, and the incorrect address was provided online by the customer, then the customer is responsible for the cost of re-shipping the item. We will re-ship the order once the original package has been returned to us. So please, when ordering, make sure your shipping address is accurate, as making any mistake could significantly delay the delivery.
PRODUCT DEFECTS & DAMAGED PACKAGES: We allow three days from the date of delivery to notify us if there is any type of defect with a product or if the package was was damaged in transit. If we aren’t notified of defects or damages within the three-day window, it is understood that the package and products were in good condition upon delivery.
Shipping and handling charges will not be included in the refund.